Return and Refund Policy for Zhonghong Investment Technology’s Botanical Extract Products

At Zhonghong Investment Technology, we ensure the highest quality standards for our botanical extract products. Due to the nature of these products, our return and refund policy is designed to protect both customers and our commitment to quality.

1. Conditions for Refund Approval

Refunds or replacements will only be granted under the following circumstances:

✅ Quality Issues

• The product is contaminated, expired, or improperly processed (verified by our quality team).
• The product does not match its labeled specifications (e.g., incorrect purity, adulteration).
• The product is damaged or defective upon arrival (e.g., broken seals, leakage).

✅ Shipping Errors

• The wrong product was shipped.
• The order was incomplete (missing items).

2. Non-Refundable Conditions

We do not offer refunds or returns for:
❌ Customer Dissatisfaction Without Valid Quality Defects

• Personal preference (e.g., taste, color, or aroma differences that do not affect efficacy).
• Expected natural variations in botanical extracts (e.g., slight batch-to-batch differences in color or consistency).

❌ Improper Handling or Storage

• Product degradation due to exposure to heat, light, moisture, or improper storage conditions.
• Contamination caused by customer mishandling after delivery.

❌ Opened or Partially Used Products

• Unless a verified quality defect is found, opened products cannot be returned for safety and hygiene reasons.

❌ Custom or Bulk Orders

• Specially formulated extracts or large-quantity purchases made per customer request.

3. Return & Refund Process

1. Report Within 7 Days – Notify us immediately if you detect a quality issue.
2. Provide Evidence – Photos/videos of the defect and batch/lot number.
3. Return Authorization – We will issue an RA number if eligible.
4. Inspection & Resolution – Our quality team will verify the issue before approving a replacement or refund.

4. Contact Us

For quality-related returns or refund requests:
📧 Email: [liaodaohai@gmail.com]
📞 Phone: [08619929018987]

Note: Shipping costs for non-quality-related returns are the customer’s responsibility.

This policy ensures fairness while maintaining industry standards for botanical extracts. Let us know if you need adjustments!